Effective Date: [12/10/2024]

At GovtVivaah.com, we strive to ensure that our users have a smooth and satisfying experience. However, we understand that circumstances may arise where a refund may be requested. Please read our refund policy carefully to understand how refunds are handled.

1. Refund Eligibility

Refunds are only available for paid memberships or services.

You may request a refund if you experience technical issues that prevent access to our services or if the services you purchased are not delivered as promised.

Refunds will not be provided for change of mind, unused membership duration, or dissatisfaction with the number or quality of profiles.

2. Non-Refundable Situations

Free Accounts: No refunds will be issued for free account users.

Used Services: If you have already availed services, including viewing profiles or interacting with other users, the payment is non-refundable.

Partial Use: Partial use of paid services (e.g., halfway through a subscription period) is not eligible for a refund.

Automatic Renewals: If your membership was automatically renewed and you did not cancel prior to the renewal date, no refund will be provided for that renewal period.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Send an email to [support@govtvivaah.com] with your account details and a description of the issue.

Refund requests must be made within 7 days of the payment date.

We will review your request and respond within 5-7 business days.

4. Processing Time

Approved refunds will be processed within 14 business days.

Refunds will be credited back to the original payment method used for the transaction.

GovtVivaah.com is not responsible for delays caused by your bank or payment provider.

5. Dispute Resolution

In case of any disputes or disagreements regarding your refund request, we encourage you to reach out to our support team at [support@govtvivaah.com]. We are committed to finding an amicable resolution.

6. Changes to this Refund Policy

GovtVivaah.com reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review it periodically.

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If you have any questions about our refund policy, feel free to contact our support team at [info@govtvivaah.com].